Intended for:
RSA software (soft) token users.
Scenario/Use case:
This article provides instructions on how to install the RSA and import your software token.
Instructions:
Before installing the RSA software token app, there are some important details that you will need.
- When you request an RSA software token, the Service Desk will email you a "link". You must have access to that link, from your mobile device, in order to import your software token in the RSA app.
NOTE: Starting in March 2020, offsite access to email will require two-factor authentication using RSA. - Before you can use your RSA software token, your will need to create a PIN. For more information on setting your PIN, please see How to set up your PIN for an RSA token.
- If you, at any time, uninstall the RSA app, get a new mobile device, or delete your token from the app, you will need to open a Service Desk ticket to re-issue a software token.
Installing RSA SecureID Software Token app on:
iOS - Install RSA app and Import software token
- Open "App Store"
- Search for "RSA SecureID Software Token".
- Click "Get" to install the "RSA SecureID Software Token" app.
IMPORTANT: There are other RSA apps so ensure you are installing the correct RSA app. - Open the RSA app and on the License Agreement window, click the "Accept" button.
- Open the email from the Service Desk and copy the link in the email
NEED PIC - Go back to the RSA app and on the "Welcome" screen, click on the plus icon in the lower left.
- Click "Enter Link".
- Paste the link and click "Submit".
- Click "OK" when the token has been successfully been imported.
Android - Install RSA app and Import software token
- Open the "Play Store".
- Search for "RSA SecureID Software Token".
- Click "Get" to install the "RSA SecureID Software Token" app.
IMPORTANT: There are other RSA apps so ensure you are installing the correct RSA app. - Open the RSA app and on the License Agreement window, check the box and then click the "Continue" button.
- Open the email from the Service Desk and copy the link in the email.
NEED PIC - Go back to the RSA app and on the "Welcome" screen, click on the "Import Token" in the lower left.
- Click "Import URL".
- Paste the link and click "IMPORT".
- Click "OK" when the token has been successfully been imported.
See Also: