FermiMail: Shared Mailbox in Outlook and Webmail

Intended for:

Users who need to access a shared mailbox

Scenario/Use case:

This article provides instructions on how to access a shared mailbox using Outlook.

Instructions:

• Outlook on Windows
• Outlook on macOS
• Webmail

Outlook on Windows

1. On the menu, select "File".
   
   
   
2. Select "Account Settings" and then "Account Settings" again.
   
   
   
3. Click "Change…"
   
   
   
4. Click "More Settings".
   
   
   
5. In the Microsoft Exchange window, click the "Advanced" tab and then click on "Add…".
   
   
   
6. Enter the email address of the shared email and then click "OK".
   
   
   
7. Click "OK".
   
   
   
8. Click "Next".
   
   
   
9. Click "Done".
   
   
   
10. Click "Closed".
    

Outlook on macOS

1. Click "Tools" from the menu and then "Accounts".
   
   
   
2. In the "Accounts" window, make sure your account is selected on the left and click "Advanced".
   
   
   
3. In the next window, select "Delegates" and then in the lower section marked "Open these additional mailboxes", click the PLUS button.
   
   
   
4. Start entering the email address of the shared mailbox, select it, and then click "Add".
   
   
   
5. In the next window, click "OK".
   
   
   
6. You can now close the "Accounts" window.

Webmail

1. Navigate your web browser to https://email.fnal.gov.
2. Login with your Services account, password, and then click "Sign On".
   
   
   NOTE: If you are offsite and not connected to Fermilab's VPN, you may be prompted to provide an RSA passcode as part of the "Two-Factor Authentication" requirement.  Enter your passcode and click "OK".
   
   
   
3. In the upper right corner of Outlook Webmail window, click on your user icon.
   
   
   
4. Click on "Open another mailbox".
   
   
   
5. Enter the email address of the shared email and then click "Open".
   

See Also:

• How to access a shared mailbox in Webmail
• FermiMail:Integrated Email and Calendar