How to navigate between the Service Desk Portal and Classic View

Intended for:

Service Desk users 

Scenario/Use case:

Navigating between the Service Desk web portal and the Classic View of ServiceNow 

• How do I switch from the Portal to the Classic View? 
• How do I switch from the Classic View to the Portal? 
• How do I change my preferred default view when I access ServiceNow (for service providers)? 

Instructions:

How do I switch from the Portal to the Classic View (the previous Service Now interface)?

Individuals who work Service Desk tickets, view certain reports or do other work, may need to access the Classic View of ServiceNow. Classic View is simply the classic ServiceNow interface. To access the Classic View from the Portal:

1. On the blue navigation bar at the top of the screen, click on the hamburger menu in the upper left.

2. Select Classic View. You will be directed to the classic ServiceNow interface.

How do I switch from the Classic View to the Portal?

1. In Classic View, type web in the search box.

2. Click Launch Web Portal.

How do I switch my preferred default view when I access ServiceNow (for service providers)?

For your convenience, we have set the preferred view to Classic View for service providers (to work tickets, view reports, etc.) and Portal View (end users interface) for everyone else.

To change your preferred view:

1. In the Service Desk web portal, click on your name in the upper right, and click My Profile:

Your current preferred view will be displayed (Most likely, your preferred view will be set to "Classic"):

2. Click on the name of the view (either "Classic" or "Portal"). A dropdown list will appear:

3. Select your preferred view from the two options.

4. Click Save. Your change should take effect immediately.