FermiMail: macOS - Configuring Outlook

Intended for:

Users who need to configure Outlook for macOS to access their Fermilab email.

Scenario/Use case:

This article provides instructions on how to configure Outlook for macOS to access your Fermilab email.

Instructions:

Microsoft Outlook is part of the Office 365 (O365) suite.  Users that need to install the Office 365 suite on their Mac OR if you have not activated O365, you should review the KB0011513 - Office 365: macOS - Install and Activating Office Suite (Outlook, Excel, Word, OneNote).

Depending on factors such as how O365 was installed, if you have recently authenticated with Fermilab’s single-sign-on (SSO), or if your Mac stored the recent token in your Keychain, Microsoft Outlook may have sufficient information and authentication token necessary to pre-configure Outlook for you.  If not, you may need to provide additional information, or you may need to go through the entire setup process.

These instructions have multiple sections and you will be guided to the appropriate one’s as you go through the instructions.  In case you know what you are looking for, here are the sections.

• Start
• Manual Setup
• Select Provider
• Authentication and Notices

Start

1. Launch Outlook. You should be presented with the “Set Up Your Email” wizard.  If not, please proceed to the Manual Setup section.
   
   
   
2. Review to ensure the username (circled in purple below) is correct.  It must be in the following format [username]@services.fnal.gov.  If it is correct, click on the “Add [username]@services.fnal.gov” button.  Proceed to the “Authentication and Notices” section.
   
   
   If setup wizard has INCORRECTLY identified your account, then click on “Add Others”.
   
   
   
3. Proceed to the “Select Provider” section.

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Manual Setup

When you launch Outlook and you are NOT presented with the setup wizard, the following steps will walk you through manually adding your email account.

1. Launch Outlook
2. Go to the “Tools” menu and select “Accounts…”
   
   
   
3. In the Account window, select “Add Email Account” and then proceed to the “Select Provider” section.
   
   
   

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Select Provider

1. Enter your email address using the following format [username]@services.fnal.gov, and click "Continue".
   
   
   
2. You may be asked to select the “provider”.  Select “Office 365”.  Outlook will connect to Office 365 severs and verify you have a valid account.
   
   
   
   
   
3. Proceed to the “Authentication and Notices” section.

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Authentication and Notices

1. Again, depending on factors such as how O365 was installed, if you have recently authenticated with Fermilab’s single-sign-on (SSO), or if your Mac stored the recent token in your Keychain, you may not be prompted to authenticate.
   
   If you are prompted, login with your Services account and password then click "OK".
   
   
   NOTE: If you are offsite and not connected to Fermilab's VPN, you may be prompted to provide an RSA passcode as part of the "Two-Factor Authentication" requirement. Enter your passcode and click “OK”. If you are unsure how to generate your passcode, please review "How to use RSA hardware token to generate a passcode" or "How to install and use RSA soft token to generate a passcode".
   
   
   
2. When the authentication is completed, Outlook has successfully added your email account.  Click "Done".
   
   
   
3. You may be presented with a “Microsoft respects your” screen.  If you do, click “OK”.
   
   
   
4. You may be presented with a “Getting better together” screen.  If you do, select “No, don’t send optional data” and then click “Accept”.
   
   
   
5. You may be presented with a “Powering your experiences” screen.  If you do, click “OK”.
   
   
   

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