Intended for: FermiMail users
Scenario/Use case:
This article provides answers to common questions regarding FermiMail.
Instructions:
Topics
- FermiMail Quotas and Limits
- Email Client Applications
- What are supported email client applications?
- Are email clients such as Thunderbird and mobile clients supported?
- What is Focused Inbox? Where did Clutter go?
- How can I access a shared mailbox?
- How can I put all unread email messages into one folder?
- Can I use an Outlook email client at work and use an IMAP email client at home?
- Can I forward my email offsite?
- Deleted Items
- Protocols
- Linux
FermiMail Quotas and Limits
What are the Message Size and Storage Quota limits?
- The maximum size of an individual message, including attachments, is 35 megabytes.
- This limit applies to inbound, outbound and relayed messages.
- The maximum size of a mailbox is 50 gigabytes.
- This limit applies to both individual and shared mailboxes.
Does deleted email messages count against quota?
- Yes, if you did not empty your email client's "Deleted Items" folder.
- No, if you emptied your mail client's "Deleted Items" folder.
How can I check my FermiMail email quota and the email space used?
- The instructions are posted in this document: Check FermiMail email quota and usage.
My computing account expired. How long will my email be retained?
- Email will be recoverable up to 30 days after a user's computing account expires.
Email Client Applications
What are supported email client applications?
- Please note that support for desktop and mobile clients is provided by Desktop Support.
- The current list of email clients supported by Desktop Support are in KB0010764.
Are email clients such as Thunderbird and mobile clients supported?
- Email clients such as Thunderbird and Pine/Alpine are not supported.
- Mobile email clients on smart phones, pads or tablets are not supported.
- The Service Desk and Desktop Support will use "best effort" to resolve any issues.
What is Focused Inbox? Where did Clutter go?
- Focused Inbox separates your Inbox into two tabs: Focused and Other. It is an extension and replacement of the Clutter feature and is being implemented on Office 365 Exchange Online during the month of October 2016.
- Clutter attempted to learn which messages you do not care about and placed them into a separate folder. Focused Inbox attempts to learn which messages to do care about and identifies them in your Inbox. Your Inbox will be displayed with two tabs: Focused and Other.
- If you disabled Clutter in your mailbox, then Focused Inbox will be disabled when it is implemented. If you left Clutter enabled, then Focused Inbox will be enabled by default.
- When Clutter is replaced by Focused Inbox, no new messages will be added to the Clutter folder. The Clutter folder will not disappear, so you can choose to leave messages in Clutter or you can move them to another folder.
- Focused Inbox is scheduled to be implemented by Microsoft sometime in October.
- Please refer to the following Microsoft articles regarding Focused Inbox:
How can I access a shared mailbox?
How can I put all unread email messages into one folder?
- You can create a Search Folder in Microsoft Outlook. A Search Folder is a virtual folder that provides a view of all email items that match specific search criteria. For example, the "Unread Mail" Search Folder enables you to view all unread messages in one folder, even though the messages might be saved in different folders.
- View this page from Microsoft to find out how you can create a Search Folder.
Can I use an Outlook email client at work and use an IMAP email client at home?
- Yes, you can. You can also use Webmail at https://email.fnal.gov.
Can I forward my email offsite?
- If you're a visitor or a contractor and have a Fermilab email address but no mailbox on the FermiMail system, then your forwarding is set for you and can be changed with a Service Desk request.
- If you're an employee, or a visitor or contractor with a mailbox on the FermiMail system, then you can set rules on the FermiMail server which control how your email is handled after delivery, including forwarding. Read the instructions here on how to configure forwarding rules.
- All employees are required by the Email Policy to have their email delivered to a FermiMail mailbox. Visitors and contractors who choose not to have a FermiMail mailbox or calendar may choose to drop their mailbox and have all of their email forwarded to an address of their choosing. For more information, please open a Service Desk ticket.
- If you are not sure whether you have a FermiMail mailbox, please submit a Service Desk ticket to find out.
Deleted Items
Can I recover an email message that is accidentally deleted in Outlook if the "Deleted Items" folder is already emptied?
- Yes. When an email message is deleted in Outlook, it is moved to the "Deleted Items" folder. Even if you selected the option to empty this folder, as long as the recover action is performed within 30 days, you can recover the deleted email message by following these steps:
- From the "Folder" menu, click "Recover Deleted Items".
- Select the email message that you want to restore and click the "Recover Selected Items" icon at the top.
I tried to self-recover my email and I cannot find it. Can I have my email restored from backups?
- No, Fermilab email is not backed up. While we provide a 30-day cache of your deleted email in the system, we do not perform any backups of the contents of your mailbox. If you are unable to locate/recover it using the self-service procedures, then it has been purged from the system and we have no way to restore it for you.
Can I permanently delete an email message in Outlook?
- Yes, you can permanently delete an email message in Outlook by following these steps:
- From the "Folder" menu, click "Recover Deleted Items".
- Select the email message that you want to permanently delete and click the "Purge Selected Items" icon at the top.
Protocols
What is MAPI?
- MAPI is a native "Exchange Server" protocol which handles email, calendar and address book commands. This protocol allows email and calendar integration.
What is IMAP?
- IMAP is an email protocol. It does not allow email and calendar integration.
Linux
How do Linux users access FermiMail?
- Linux users can access FermiMail by using Webmail at https://email.fnal.gov.
- Email, calendar and contact management is fully integrated in Webmail.
- Webmail is operating system neutral. It is accessible via a web browser for Linux, Mac and Windows users.
- There is no known Linux email client that delivers an out-of-the-box, integrated email and calendar solution.