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How to view your tickets in Service Desk portal view

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3.0 - Updated on 2022-04-25 by Fang Wang

2.0 - Updated on 2022-04-25 by Fang Wang

1.0 - Authored on 2022-04-22 by Fang Wang

How to view your tickets in Service Desk portal view 


Intended for:

Service Desk users



Scenario/Use case:

This article details how to view your tickets in Service Desk portal view.



Instructions:

1. Go to https://servicedesk.fnal.gov and log in with your Services Account username and password.

2. On the landing page, click the My Tickets button.


3. Your open tickets will be displayed. This includes tickets that you have opened or have been opened on your behalf. In addition, if you are on a watch list for a ticket, that ticket will be listed as well.

4. To view a ticket, select that ticket and click the VIEW DETAILS button.


 

5. If you need to search for a ticket, type a search string in the Search String field on the right. For example, if you want to search for an access request ticket, type “access request” and press Enter.


6. If you need to see your closed and cancelled tickets, check the Active? box on the right. Your closed and cancelled tickets updated within the last 30 days will be displayed. If you need to see all your closed and cancelled tickets, click the link Click here to see all inactive records.