RSA token users
This article provides instructions on how to:
- Using an RSA token
- Troubleshoot RSA token issues
Using an RSA token
To log in to the system that requires multifactor authentication using your RSA soft or hard token:
If you have an Android device your passocde may be generated differently. When you open your RSA Token application, if you see "Token #" listed with a blank field and a submit arrow:
- Enter your pin number into the application and hit the submission arrow.
- Use only the six digit number provided by the application as your "passcode".
If you do not see this when opening the RSA Token application and instead see the six digit number generating then please ignore these instructions and follow the pin+token code method provided above.
Troubleshooting RSA token issues
Log in to self-service console https://rsa.fnal.gov using your Services password. Use "test" and "troubleshoot" links in self-service console to test your token, reset your PIN or resynchronize your token, if necessary.
"Next tokencode required" mode
Under special circumstances, you will be prompted to enter your next tokencode for extra security. This occurs on random occasions even if you have previously authenticated successfully. Entering two valid tokencodes allows to verify that you are still in possession of the token assigned to you. Wait until the tokencode changes on your token, and then enter the next tokencode without PIN.