FermiMail: iOS - Configuring Outlook on iPhone or iPad

Intended for:

Individuals who need to configure their iOS device to access their Fermilab email.

Scenario/Use case:

This article describes how to configure your iOS device to access your Fermilab email.

Instructions:

Note: Starting May 21, 2024, accessing Fermilab email with Outlook on an iOS device requires the Microsoft Authenticator to serve as a connection broker.  Instructions and screenshots are for iPhones running iOS 17 with Outlook version 4.2417.0. Setup on iPads will be similar but may look slightly different. Newer versions of iOS and/or Outlook should also be similar but may also alter how the process appears.

1. Download Outlook from iOS App Store if it is not already installed.

2. Download the Microsoft Authenticator from the App Store.

3. Open Outlook app.

4. Tap Add Account.

5. Enter your email address in the "Email Address" field. Make sure you use the format [username]@services.fnal.gov.

6. Select Open Authenticator.

7. Proceed through the multiple SSO sign on prompts.

8. Enter your Two-factor authentication information.

9. Tap Continue to trust services.fnal.gov.

10. Select register. 

11. Select OK when prompted about your organization protecting your data.  This will close Outlook

12. Open Outlook again.  You will be notified that your organization's support team is now helping you protect your work. 

13. You will now be required to set an 8-digit pin.  

14. A message will appear that a US Government account has been detected. Tap OK to restart the app. You will not be able to add additional accounts. Any other accounts added previously will be removed. Please note that you can still add a Shared Mailbox.

See Also:

FermiMail: Integrated Email and Calendar