Zoom video/web conferencing frequently asked questions
Users who want to use the Zoom video/web conferencing service.
This article provides answers to common questions regarding Zoom.
- What happened to the toll-free number?
- What are the phone numbers to call into Zoom?
- Do I need a Zoom account to join a Zoom meeting?
- How do I know if I have a Standard account or an Enhanced account?
- What is the difference between a Standard Zoom account and an Enhanced Zoom account?
- How do I get a Zoom account or request modification to an existing Zoom account?
- Can I have two Zoom accounts?
- Why can't I annotate the screen?
- What's a PMID?
- Can I conduct a meeting entirely by phone?
- Will my meeting time out?
- Can I host concurrent meetings?
- How do I contact Zoom for help?
H.323 (Polycom) questions:
- Is there an easy way to connect a Fermilab H323/Polycom room into a Zoom meeting?
- Why can't I connect my polycom to the Zoom US West or US East gateway?
As part of the transition to Zoom, we will no longer be using toll-free numbers. Instead, dial: +1 408 638 0968 (US Toll West Coast) or +1 646 558 8656 (US Toll East Coast, choose the appropriate number from the list of international numbers available at https://zoom.us/zoomconference, or use your computer/data to join/host a meeting.
Dial: +1 408 638 0968 (US Toll West Coast) or +1 646 558 8656 (US Toll East Cost).
International numbers available: https://zoom.us/zoomconference.
No. Anyone invited to a Zoom meeting can join. You will be prompted to download the Zoom client, but a Zoom account and license are not necessary.
Open your Zoom application. At the top of the application window, if you see “Zoom – Pro Account,” then you have an Enhanced account. If you do not see "Pro Account," then you have a Standard account.
All features between a Standard account and an Enhanced account are the same with the following exceptions:
o Meetings with more than three end-points have a 40-minute limit. You will receive a warning from Zoom at the 30-minute mark of your meeting.
o You will not be able to invite an H.323 conference room into the meeting.
You will need a Fermilab SERVICES account to obtain a Zoom account.
1. Log in to the Fermilab Service Desk web portal.
2. Fill out the Zoom Account Request form, including your affiliation.
3. Enter any special instructions/requests you might have.
4. Click Submit.
Since Zoom uses specific meeting IDs and allows for proxy hosts, each user only needs one account.
In order to have the annotation option available to you, you must be in full-screen mode. Click on the icon in the upper right-hand corner (it looks like 4 arrows pointing outward) to enter full-screen mode.
PMID stands for Personal Meeting ID. This meeting ID is unique to you only -- similar to your ReadyTalk meeting ID. By default, Zoom generates a random meeting ID for each meeting you schedule or create -- unless you specify to always use your PMID. Why? By having random meeting IDs, you can separate out your meetings so that people intended to attend one meeting don't accidentally join the wrong meeting.
For example, suppose you host 3 different meetings - management, Project X, and Project Y meetings. If you always used your PMID for all these meetings, it is possible that someone from your Project Y meeting could accidentally attend your management meeting (since the meeting ID is always the same). By randomly generating meeting IDs per meeting (or scheduled/recurring meeting), this issue is avoided. Each type of meeting will have a unique meeting ID to use.
You can override this behavior by clicking on "User Personal Meeting ID" whenever you start or schedule a meeting.
You will need to use your computer to actually schedule the meeting. Once scheduled, it can be started by phone by just dialing the phone number and entering the meeting ID (make sure "Enable join before host" is selected for your meeting). If you don't want to use your computer at all, not even to schedule a meeting:
- Use your PMID and make sure you select "Enable join before host."
- Use whichever non-computerized method you would normally use to notify people of the meeting time and info.
- You can then use your PMID and the Zoom phone number to conduct your meeting entirely by phone.
If you have a Standard Zoom account:
Meeting timeout at 24 hours:
- 1 host, no participant.
- 1 host, 1 participant.
- No host, 2 participants (join before host).
Meeting timeout at 40 minutes:
- 1 host, 2 or more participants.
- No host, 3 or more participants (join before host).
If you have an Enhanced Zoom account:
Meeting timeout at 24 hours:
- 1 host, no participants.
- 1 host, any number participants.
- No host, any number of participants (join before host).
Meeting timeout at 40 minutes:
- 1 host and 1 or more participants joined. All participants left and 1 host remains. The meeting will end 40 minutes later.
Yes. Zoom allows up to two concurrent meetings to be hosted simultaneously on one account. Both meetings must be started by the original meeting host and cannot be started by an alternative host. The host can leave the meeting and pass host privileges to another user if needed. More information is available from Zoom in this article.
Zoom Web Site: https://fnal.zoom.us
- Documentation and training info.
- Sign in.
- Chat support (Enhanced/Pro Account).
Zoom Technical Support 24x7
- Phone: dial-in +1.888.799.9666 ext 2 or +1.650.397.6096 ext 2.
- Online submission: https://support.zoom.us/hc/en-us/requests/new.
- Videos available at https://support.zoom.us/hc/en-us.
For Mac/OSX, choose ical or Other if you want a scheduled meeting to go into your calendar. Zoom will enter it in whichever calendar you have chosen as your default calendar (Outlook, Mac Calendar, etc).
H.323 (Polycom) Questions
1. In the Zoom desktop application click Invite. The invite people screen opens.
2. Click Invite by a Room System. Select the Call Out tab.
3. Select the down arrow button next to the IP address or E.164 number field. Make sure H323 button is selected.
4. Select the Fermilab conference room you wish to connect. If the room is not listed you cannot use this method to connect.
5. Using the Polycom remote, press the green button to accept the incoming call or using the arrows select Yes to accept the call.
Set encryption to "When Available"
Note: you may need admin privileges to enable this feature.
1. From a web browser or the Polycom Menu or Home Screen, select System.
2. Navigate to Admin Settings=>Security=>Security Settings.
3. In the AES Encryption drop-down menu, select When Available.
In older standard definition systems you will have to make two setting changes:
1. Calling speed should be set to 768kps.
2. In Admin Settings (maybe password protected) go to Cameras>Camera 1. Select Sharpness from the drop-down menu.
You should select RedHat.