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RSA: How to reset or change your PIN on an RSA token

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2.0 - Updated on 2021-02-17 by Carlos Salazar (Inactive)

1.0 - Authored on 2019-07-03 by Marcia Teckenbrock

RSA: How to reset or change your PIN on an RSA token

 

Intended for:

Individuals with an RSA hard or soft token.

 


Scenario/Use case:

Change the PIN on the RSA token.

 


Instructions:

  1. On the RSA Self-Service portal, enter your Services account username and click OK.

    Enter Services account username

  2. Next to "Authentication Method," select Password, then click Log On.

    RSA Secure Logon screen

  3. Enter your Services account password.

  4. a. If you do not know your PIN:  Contact the Service Desk. 

    b. If you know your PIN:

       i. Select Change PIN.

    Change PIN link

       ii. Enter your current PIN, then your new PIN:

    Enter current, then new PIN