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2.0 - Updated on 2021-02-16 by Carlos Salazar

1.0 - Authored on 2021-02-15 by Geoffrey Cluts

Home Network Troubleshooting


Intended for:

Users who need to troubleshoot their home network.


Scenario/Use case:

Troubleshoot a slow or disconnected home network.




If your connection is slow:

1. Visit and run a test. This will help determine if your connection is slow or if you are running into application related delays. Speeds above 2 or 3 Mbps for upload and download speed should be adequate for work related internet usage. Ping should be under 150 ms.


2. Unplug the power cord to your router and modem. Wait two minutes. Then reconnect the power.

3. Reduce the number of devices that may be utilizing your network. This may include other computers or smart devices like televisions.

4. Try connecting your computer directly into your router with an Ethernet cable if possible. Most Macintosh laptops will not have an Ethernet port.


5. If your Internet Service Provider issued you network equipment that is more than three years old, reach out to your provider to inquire about updated equipment.

6. If you own an older router, it may be worthwhile to upgraded to newer hardware. Older devices may not be able to use the newer and faster Wi-Fi. If you have older devices, you may want a dual-band router — available at most online retailers as well as Wal-Mart.

7. If you are competing with others for bandwidth on your home network, your data package may no longer meet your needs. Contact your provider to determine if there are options to increase your available bandwidth.


If you Have No Internet Connection:


See Also:

Windows VPN setup and guidance

Mac VPN setup and guidance

RSA setup and guidance