Home Network Troubleshooting
Users who need to troubleshoot their home network.
Troubleshoot a slow or disconnected home network.
If your connection is slow:
1. Visit speedtest.net and run a test. This will help determine if your connection is slow or if you are running into application related delays. Speeds above 2 or 3 Mbps for upload and download speed should be adequate for work related internet usage. Ping should be under 150 ms.
2. Unplug the power cord to your router and modem. Wait two minutes. Then reconnect the power.
3. Reduce the number of devices that may be utilizing your network. This may include other computers or smart devices like televisions.
4. Try connecting your computer directly into your router with an Ethernet cable if possible. Most Macintosh laptops will not have an Ethernet port.
- If your laptop lacks an Ethernet port, you would need an Ethernet adapter for your laptop to make the direct connection to your router.
- Ethernet cables and adapters are available at most online retailers as well as Wal-Mart.
5. If your Internet Service Provider issued you network equipment that is more than three years old, reach out to your provider to inquire about updated equipment.
6. If you own an older router, it may be worthwhile to upgraded to newer hardware. Older devices may not be able to use the newer and faster Wi-Fi. If you have older devices, you may want a dual-band router — available at most online retailers as well as Wal-Mart.
7. If you are competing with others for bandwidth on your home network, your data package may no longer meet your needs. Contact your provider to determine if there are options to increase your available bandwidth.
If you Have No Internet Connection:
- Are other devices connected to the Internet working? If the problem only happens on one device, you can safely assume the problem is your computer.
- Ensure Wi-Fi is enabled on your laptop.
- Make sure you are connected to the correct Wi-Fi network.