This article provides general information on the support for Fermilab-owned Macs.
Supported versions of macOS
- Mojave v10.14
- High Sierra v10.13
- Sierra v10.12 (end of life - October 31, 2019)
Supported Mac Software
Most supported software is available as part of the default install of macOS or through the Self Service application. If an application is not pre-installed, not available through the Self Service application, and not listed below, that software may be a licensed software and will require a Software Request through the Service Desk.
Available through Self Service application
- Cisco AnyConnect VPN client
- Citrix Workspace
- Kerberos - The standard krb5.conf is available through Self Service. Link has been provided if you need a copy to edit or for other use.
- Mersive Solstice
- Microsoft Office 2016, including Outlook 2016
- Microsoft OneDrive
- Microsoft Remote Desktop Client
Installed with macOS
- Safari
Common questions
Q: How can I install macOS updates?
A: Updates can be installed through System Preferences or Mac App Store depending on the installed version of macOS
macOS Mojave (v10.14): Use System Preferences -> Software Update
macOS High Sierra (v10.13) & Sierra (v10.12): Use App Store -> Updates tab
Q: How can I check what updates have been installed in macOS?
A: Instructions to view installed updates are available in KB0010499
Q: What updates are available?
A: For a list of approved updates see KB0011722
Q: How can I connect to Fermilab VPN when using an iOS device (e.g., iPhone or iPad)?
A: To set up and use Cisco AnyConnect client on an iPhone/iPad, see KB0010394
Unsupported versions of macOS (OS X)
- OS X 10.6 (Snow Leopard) and older
- OS X 10.7 (Lion) end of life 01/12/2015
- OS X 10.8 (Mountain Lion) end of life 12/14/2015
- macOS Mavericks 10.9 end of support 12/01/2016
- macOS Yosemite v10.10 end of life 11/10/2017
- macOS El Capitan v10.11 end of life 11/01/2018
See Also:
- Fermilab Mac Users mailing list
- Apple Security Updates
- Change Services Account Password
- How to change your Kerberos password for the UNIX/Linux/Mac domain
- Fermilab Computer Security
- Fermilab Computing Policy
- Apple Federal Employee Purchase Program