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How to enroll your accounts in the Password Reset Tool


6.0 - Updated on 2022-02-16 by Marcia Teckenbrock

5.0 - Updated on 2021-11-10 by Marcia Teckenbrock

4.0 - Updated on 2021-02-11 by Carlos Salazar (Inactive)

3.0 - Updated on 2020-11-17 by Fang Wang

2.0 - Updated on 2020-11-04 by Fang Wang

1.0 - Authored on 2014-09-02 by Fang Wang

How to enroll your accounts in the Password Rest Tool

Intended for:

Users who want to enroll their accounts in the Password Reset Tool.

Scenario/Use case:

This article provides instructions on how to enroll the following accounts in the Password Reset Tool. By enrolling your accounts, you can reset your password or unlock your account without calling the Service Desk.

NOTE: You must enroll each account separately.



1. You must have one of the following to use the Password Reset tool:


1. Log in to the Password Reset Tool at using either your Fermilab-issued RSA token or YubiKey.

2. Enter the username and password of  the account you want to enroll.

For example, if you want to enroll your SERVICES account, you should enter your user name, SERVICES account password and select "SERVICES" from the drop-down list. Then click Login.

3. After you log in, if you have not enrolled this account, you will get this pop-up message:

Click Click Here to continue with enrollment.

4. Select the verification method (Security Questions or Email Verification).

NOTE: The "Email Verification" option is only available for SERVICES and FERMITEST accounts.

5. Selecting the "Security Questions" option will bring you to the questions page. Pick a question from the drop-down list and create two more yourself. Click Next.

6. If you've selected the "Email Verification" option, you will see the email setup page. Enter your email address and click Send Code.

7. Go to your email and copy the verification code. Paste it in the tool.

8. After clicking NEXT, you will see a notification that indicates that your enrollment is successful.

Here you can also set up your backup verification method (security questions or email verification) as needed.

NOTE: If you cannot enroll your accounts using this tool, please call the Service Desk at (630) 840-2345 or email for assistance.

See Also: