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Resetting your Employee Payroll Self-Service password


2.0 - Updated on 2021-02-23 by Carlos Salazar (Inactive)

1.0 - Authored on 2017-10-29 by Fang Wang

Intended for: Users who need to reset their Employee Payroll Self-Service password

Scenario/Use case:

This article provides instructions on how to reset your Employee Payroll Self-Service password.


If you have not logged in to the Employee Payroll Self-Service portal for a long time or if you encounter any problems with your password, you may need to click the “Forgot your password?” link on the login page to reset your password, as this password expires after 180 days.


After you enter your User ID and answer your security question, the system will send you an email with the new password (usually within 30 seconds to one minute).

Note: Your account will be locked by the system after three failed attempts to log in.  You continuously get an "invalid userid, password" type message after you have entered it wrong more than twice. You will need to submit a Service Desk General Request ticket so the support team can unlock your account.


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