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How to use Zoom web conferencing service


5.0 - Updated on 2021-02-25 by Carlos Salazar (Inactive)

4.0 - Updated on 2020-11-17 by Fang Wang

3.0 - Updated on 2020-11-03 by Marcia Teckenbrock

2.0 - Updated on 2020-11-03 by Marcia Teckenbrock

1.0 - Authored on 2017-01-05 by Hannah Ward (Inactive)

Intended for:

Users who need to use the Zoom video conferencing and web conferencing service.

Scenario/Use case:

This article provides instructions on how to use the Zoom video conferencing and web conferencing service.



Be aware of additional charges that you may incur when using Zoom or other virtual or remote meetings. You are responsible for any connection charges when connecting to a virtual/remote meeting. See details

When you request a Zoom account through Service Now, you will receive an email that is similar to the one below with instructions on how to install Zoom. Click on the link in the email you receive and follow the instructions to install Zoom and set up your account. Detailed instructions on how to download and install Zoom are available in this PDF article.


Zoom does not offer toll free numbers. Instead, use: +1 408 638 0968 OR +1 646 558 8656, choose the appropriate number from the list of International numbers, or use VoIP (computer/data).


For more information and detailed instructions, see the links below:

Frequently Asked Questions


Getting started with Zoom:


Zoom meeting mechanics:


Zoom settings:


System requirements:

Zoom Room Instructions


Zoom resource links

Zoom Technical Support:

Phone: 888.799.9666 ext 2 or 650.397.6096 ext 2

Support Ticket:



See Also: